Welcome to Khaleeji ("we", "us", or "our"), accessible at khaleeji.online. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our car rental services in Saudi Arabia.
Please read this policy carefully. If you disagree with any terms, please discontinue use of our site.
1. Information We Collect
We collect information that you voluntarily provide when you:
- Submit a reservation or enquiry through our contact form (name, email, phone number, selected vehicle, dates, and message).
- Subscribe to our newsletter (email address).
- Contact us directly via email or phone.
We may also automatically collect certain technical information when you visit our website, including:
- IP address and browser type.
- Pages visited and time spent on each page.
- Referring URL and device identifiers.
- Cookie data (see Section 4 for details).
2. Contact Forms
When you submit a reservation or contact form on khaleeji.online, we collect the details you provide — including your full name, email address, phone number, preferred vehicle, and travel dates — solely for the purpose of processing your enquiry or reservation. We will contact you via your provided details to confirm your booking.
We do not sell, share, or rent this information to third parties for marketing purposes without your explicit consent.
3. How We Use Your Information
The information we collect is used to:
- Process and confirm your vehicle reservation.
- Respond to your enquiries and provide customer support.
- Send reservation confirmations and updates via email or WhatsApp.
- Send promotional content and newsletter updates (only if you have subscribed).
- Improve our website, services, and user experience.
- Comply with applicable legal obligations in the Kingdom of Saudi Arabia.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device by your web browser. We use:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
- Advertising Cookies: Used by third-party advertising platforms (e.g., Google Ads, Snapchat Ads) to deliver relevant advertisements based on your browsing behaviour.
You may disable cookies through your browser settings. Please note that doing so may affect certain features of our website.
5. Third-Party Services
We may use the following third-party services that have their own privacy policies:
- Google Ads & Google Analytics: For advertising and website traffic analysis. Google may use cookies to serve ads based on your prior visits to our site. You may opt out at adssettings.google.com.
- Snapchat Ads: For targeted advertising on the Snapchat platform. Snapchat's privacy policy governs their data practices.
- Meta (Facebook/Instagram) Ads: We may use Meta Pixel to measure advertising effectiveness.
We are not responsible for the privacy practices of these third-party services.
6. Data Protection & Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include secure server infrastructure, SSL encryption, and restricted internal access to personal data.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our abilities.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law in Saudi Arabia. Reservation data is typically retained for a minimum of two years for legal and operational purposes.
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data, subject to legal obligations.
- Withdraw consent for newsletter subscriptions at any time.
To exercise any of these rights, please contact us using the details below.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to khaleeji.online. We encourage you to review this page periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: contact@khaleeji.online
- Phone / WhatsApp: +966 55 478 3291
- Address: Al Olaya District, King Fahd Road, Riyadh 12211, Saudi Arabia
- Website: khaleeji.online